PRICING
ALL OUR PRICES LISTED ON THE WEBSITE INCLUDE GST and we hope this makes it easier for you to calculate the total cost of your goods. We do require receipt of payment prior to shipment of orders.
DISCOUNT PRICING
Purchasers of three or more bulk items (15kg/L or larger) automatically recieve a 10% discount on the entire order, the discount increases to 15% if you purchase nine or more bulk items. If the volume required is more than the largest quantity available, then please input enough multiples of the largest quantity shown to make your desired quantity, then write in the comments section (checkout) that you wish for a quotation price. Are usually bulk quantity is 200kg/L but other quantities may be available depending on the item.
PLEASE NOTE: ALL PRICES INCLUDE GST.
Our minimum order is $20.00. The larger the unit size the less you will pay per kg/L. We offer a wide range of sizes so you can obtain the best option for you.
MSDS (SDS) AND DOCUMENTATION
Starden provides Material Safety Data Sheets and technical documentation for all products upon request with the order. If purchasing small, retail quantities of ingredients (5kg/L or less), there is a documentation charge per item to cover the labour involved in providing these. Currently the service fee for retail quantities is $5.00 per request.
POSTAL/FREIGHT OPTIONS
Our current contracted courier is Fastway. We will default to this for shipment your order, but we do allow you to arrange your own courier. You will be responsible for organising the courier if you elect this option.
To obtain a delivery quote, add the goods to your trolley and check the freight before submitting your order.
If you are paying via Direct Deposit our account details will be confirmed on your order and notification summary so that you can go straight into your banking and pay. If you wish to expedite your order shipment, please copy and paste the receipt onto an email so that it can ship straight away.
If paying via Credit Card you will receive a single debit which includes the freight and your order enters the shipping queue immediately.
If paying by PayPal, it can take up to TWO WORKING DAYS for the funds to be received by us.
If you wish to arrange your own courier, please select the pick up option and write in the comments that you will arrange a courier.
Please Note: Currently all shipping of all Dangerous Goods requires a specialist courier. We can arrange this, please write in comments that you wish a courier to be arranged. These goods can still be collected direct from us.
DELIVERY TIMES
We aim to ship your order within 48 hours of receiving notification of payment. We will notify you via email if there are any expected delays or please check the front of the website.
PAYMENT OPTIONS
We do not offer credit accounts to our customers and require payment prior to shipment of goods.
We will accept cheques however the goods will not be despatched until funds have cleared.
DIRECT DEPOSIT
Our preferred method of payment is directly into our Bank Account at the Commonwealth bank of Australia.
If you are paying via Direct Deposit our account details will be confirmed on your order and notification summary so that you can go straight into your banking and pay. If you wish to expedite your order shipment, please copy and paste the receipt onto an email so that it can ship straight away. Do add us to your "safe senders" list so that our emails pass through your spam filter.
CREDIT CARD
We accept either Visa or Mastercard. If paying via Credit Card you will receive ONE debit which includes the freight and your order enters the shipping queue immediately.
We do not record your Credit Card details on our site.
However, if you wish to send these details separately, FOR YOUR SECURITY DO NOT SEND CREDIT CARD DETAILS VIA EMAIL. Please quote your Order Number and Name, when phoning (02) 4975 5760. We request this be done as soon as possible after placing your order to expedite shipment. We will link your order to your Credit Card details and then process it.
Credit Card Details and Declined Cards: We take your Credit Card security very seriously and we WILL NOT telephone you (even if requested) to ascertain your card details. Cards being declined are often due to to customers accidentally entering the incorrect expiry. We will email you if there is a problem with your card and ask you to telephone us or supply the missing data.
PAYPAL
If paying by PayPal, this is NOT always immediate. It can take up to TWO WORKING DAYS for the funds to be received by us.
After submitting your order you will be re-directed to the PayPal website where you then authorise the payment to us and complete your ordering proccess.
CREDIT CARD
We will not keep credit card details or offer a credit card authority service. We feel strongly about security, please do not ask us.
MONEY ORDERS
We are happy to accept money orders from our customers. Once you have been advised of the freight costs, these can be sent to:
Starden Chemicals
Unit 2, 4-8 Karoonda Close
Rathmines NSW 2283
MINIMUM ORDER - WITHIN AUSTRALIA
A minimum purchase of $20.00, excluding freight, applies for all postal/mail orders within Australia (all prices include GST). This does not apply to orders placed for collection.
COLLECTION OF ORDERS
Local customers are able to collect their orders from our office however we are a small family business and we strongly advise that you make prior arrangement to ensure that someone will be on site. There is NO MINIMUM ORDER amount for orders being collected.
OUT OF STOCK ITEMS
Whilst we strive to keep all items in stock at all times, we do occasionally run out of some items. We will NOT process your order until we have been in contact with you via email and asked what you would like to do. We apologise in advance for any inconvenience that this may cause you.
PROCESSING TIMES
Your parcel will usually leave our premises within 2 working days of you placing your order and receiving your payment. If there is any delay we will contact you.